Web services operations planning
& implementation services

Operations Audit

An Operations Audit is a short-term engagement to review the operations and management of any web-based service. Using a Best Practices model developed from more than 20 years of operations experience and seven years of web operations, the audit is a directed self-study which can include mentoring at all levels of the organization. Deliverable: a report covering 10 different operational areas. For more information see the introduction and outline of the audit.

Operations Planning, Training & Mentoring

Working with the Responsible Executive to create or revise the operations of a web-based service. The focus is on process and establishing Best Practices for operational excellence. The length of engagement can vary widely depending upon client needs. For more information.

Program & Product Management

Team Lead/Director of Web Operations

Executive leadership for managing the development and operations of web-based services.

Transition Services

Provide executive management of web-based services operations in times of change.

Readiness Assessment/Strategic Planning

Working with a team of specialists we help you determine your readiness for enhancing and extending existing web-based services and evaluating other opportunities that may exist for improving productivity, reducing cost and improving service.