Whether your web or web-based service is an internet, intranet, or extranet you need a leader to build a team, a shared vision and to keep the satisfied end user as the goal.

Leadership

Successful web-based services do not just happen. People and groups need to work together, understand their relationships and learn how to be a team.

• 17 years leading and managing young professionals
• Extensive experience managing cross functional teams of technical, creative, marketing and content staffs
• Exceptional verbal and written communication skills, accomplished public speaker and presenter.

Usability & Standards

A successful service is organized to meet user needs for accessing information, conducting secure transactions and protecting privacy.

• Ensure that the logical architecture and navigation are tested and appropriate to user needs
• Establish Privacy Policy, Terms & Conditions of Use and Disclaimers
• copyright claims and copyright violation protection
• Monitor conformance to web standards and conventions
• Plan for initial and ongoing user input and feedback

Operations Planning

A successful service is always current, appropriate and responsive to user needs. Planning for the day-to-day operations once the service is launched is critical.

• Define the relationship between technical and content staff
• Establish job descriptions, role definitions and responsibilities of the operational staff
• Create workflow, publishing & updated processes and procedures to ensure consistent and reliable operations
• Explore content provider and partnership options and relationships

Business Analysis

Understanding the web or service's goals and selecting tools that are consistent with performance needs, budget and staff sophistication.

• Ensure a clear statement of the goals, tasks and features of the service
• Establish performance standards for specific features and functions
• Evaluate off-the-shelf versus custom development options
• Competitive analysis
• Needs analysis and requirements

Operations Mentoring

Helping Team Leaders become heroes

• Work with operations staff on understanding roles and responsibilities
• Leadership mentoring of managers/team leaders
• Clarifying policy vs. operational issues

Measuring Success

It is not always simple to know if a web is successful.

• Define success and milestones to success
• Establish appropriate, validated, measures
• Select the tools and methods for evaluating success
• Establish quality control processes and procedures